TSE Systems Maintenance Package
The TSE Systems Maintenance Package is an economical choice, which can be booked as an add-on to the initial 2-Year ALL-IN Warranty and Service Package, or for the time after its expiry. It protects your investment by providing:
- SCHEDULED PREVENTIVE MAINTENANCE CALLS (PMC’S) increase instrument reliability and performance. Thorough PMC procedures including inspecting, adjusting, and calibrating to factory specifications. A list of tasks to be carried out during preventive maintenance and the maintenance intervals can be obtained from your local service representative.
- EMERGENCY REPAIR SERVICE with reduced additional charges for on-site labor, travel time, or travel expenses.
- REPLACEMENT PARTS reduced charge. TSE Systems service engineers have ready access to the stock of commonly used parts for timely instrument repairs. Additional parts are obtained from TSE Systems´ computerized service inventory, which provides ready access to our maintenance parts.
- SOFTWARE UPDATES are included.
- SOFTWARE UPGRADES are included.
- FIRMWARE UPDATES / FIRMWARE UPGRADES are included and are installed without charge during the preventive maintenance visit. Firmware Updates / Upgrades enhance instrument performance and reliability. TSE Systems service engineers are informed of these enhancements and will automatically update your instrumentation.
- ENGINEERING RELIABILITY UPGRADES are available at a reduced charge and can be installed during the preventive maintenance visit. Engineering Reliability Upgrades enhance instrument performance and reliability. TSE Systems service engineers are informed of these enhancements and are prepared to update your instrumentation.
- FACTORY TRAINED AND CERTIFIED TECHNICIANS perform all service repairs. TSE Systems service engineers are continuously trained on the latest instrument technology, product improvements, software, and accessories.
- WEB-BASED SUPPORT
- 24/7 PREMIUM CUSTOMER SERVICE during ALL-IN Warranty & Service Package period and for customers with a maintenance agreement.
A prerequisite for this Package is TSE Systems internet access to the equipment or system.