- COMPREHENSIVE COVERAGE provides full service support for your equipment or system. Budgeting is simplified as service costs are fixed for the duration of the agreement. Order processing is minimized.
- UNLIMITED EMERGENCY REPAIR SERVICE with no additional charges for on-site labor, travel time, or travel expenses. Request for emergency service are prioritized for agreement customers.
- SCHEDULED PREVENTIVE MAINTENANCE CALLS (PMC'S) increase instrument reliability and performance. Thorough PMC procedures including inspecting, adjusting, and calibrating to factory specifications. A list of tasks to be carried out during preventive maintenance and the maintenance intervals can be obtained from your local service representative.
- REPLACEMENT PARTS no charge for replacement parts, which become marginal or defective due to normal use during agreement period. TSE Systems service engineers have ready access to stock of commonly used parts for timely instrument repairs. Additional parts are obtained from TSE Systems´ computerized service inventory, which provides ready access to our maintenance parts.
- SOFTWARE UPDATES are included.
- SOFTWARE UPGRADES are included.
- FIRMWARE UPDATES / FIRMWARE UPGRADES are included and are installed without charge during the preventive maintenance visit. Firmware Updates / Upgrades enhance instrument performance and reliability. TSE Systems service engineers are informed of these enhancements and will automatically update your instrumentation.
- ENGINEERING RELIABILITY UPGRADES are included and are installed without charge during the preventive maintenance visit. Engineering Reliability Upgrades enhance instrument performance and reliability. TSE Systems service engineers are informed of these enhancements and will automatically update your instrumentation.
- FACTORY TRAINED AND CERTIFIED TECHNICIANS perform all service repairs. TSE Systems service engineers are continuously trained on the latest instrument technology, product improvements, software, and accessories.
- WEB BASED SUPPORT
- 24/7 PREMIUM CUSTOMER SERVICE during ALL-IN Warranty & Service Package period and for customers with a maintenance agreement.
A prerequisite for this Package is TSE Systems internet access to the equipment or system.
Preventive Maintenance is an option with our INITIAL warranty coverage (included in our EXTENDED warranty coverage)