Warranty & Service
TSE Two (2) Years ALL-IN Premium Warranty and Service Package
At TSE Systems, we believe in our products, our excellent technical support and service. That´s why most of our instrumentations are covered by the TSE Two (2) Years ALL-IN Premium Warranty as well as the TSE Service Package from new. These packages provide the following support:
- Free of charge support, repair or replacement by phone or e-mail, either remote or on-site as needed
- Free of charge use of our 24/7 support
- Free of charge software updates
- Unlimited software licenses for analysis for most products
- Free of charge software upgrades
- Free of charge firmware updates
- Free of charge firmware upgrades
- Free of charge engineering reliability upgrades
- Discounted preventive maintenance
Exceptions:
- For all of our Partner products “Kent Scientific”, “Krumdieck Tissue Slicer” and “Neurolux” the Premium Warranty is valid for 1 year after the delivery date
- Stellar Implantable Transmitter: See item description
- VideoMot2: Software updates free of charge for 1 year; Software licenses for analysis incur additional costs
Find out more about our Warranty & Service Extension contracts and Preventive Maintenance contracts and a comparison of features at a glance.